Balancia Ship Agency

Balancia Ship Agency is a maritime service provider headquartered in Batam, Indonesia, specializing in comprehensive port and shipping agency operations. Since beginning its operations in 2018, the company has focused on facilitating seamless vessel calls across the Indonesian archipelago, serving more than forty ports including major hubs such as Jakarta, Surabaya, Dumai, Balikpapan, and Belawan. This broad geographic network allows the agency to provide localized support to shipowners and operators, ensuring that vessels remain compliant with regional regulations while navigating the diverse maritime corridors of Indonesia. The agency functions as a central point of contact between vessel interests and local port institutions. A primary component of its service involves managing the CIQP process, which integrates Customs, Immigration, Quarantine, and Port Authority formalities. By handling all required documentation and maintaining direct communication with harbour masters and terminal operators, the agency ensures that ships receive necessary clearances for arrival and departure without administrative delays. Its operational oversight also includes the coordination of stevedoring and cargo activities to optimize turnaround times. Marine operations are further supported through a range of husbandry services. The agency manages complex crew change logistics, including visa processing, flight ticketing, local transportation, and accommodation for joining or off-signing personnel. Beyond crew welfare, the company coordinates the delivery of essential supplies such as bunkers, freshwater, and provisions, while also facilitating secure Cash to Master transactions. For vessels requiring technical intervention, the company provides assistance with repairs, spare parts delivery, and underwater hull cleaning. It also holds specific licensing to provide lay-up solutions in the Batam region, offering management for vessels during periods of inactivity. The company maintains multiple international certifications, including ISO 9001:2015 for quality management, ISO 14001:2015 for environmental standards, and ISO 45001:2018 for occupational health and safety, reflecting a structured approach to maritime service delivery.